Talkative
Feedback
Changelog
In progress
AI Knowledge Base - design overhaul
A full redesign of the AI Knowledge Base to improve structure and functionality. The goal is to help customers manage knowledge more effectively and surface better answers across the platform giving more understanding of AI behaviour.
1
7
Planned
Prompt-only chatbot
A simplified chatbot builder that uses just prompts and tools. Unifies the chat and Voice AI editor experience, making it easier to manage bots across channels and quicker to build without needing technical workflows.
1
Voice AI - handoff into different Contact Centres
0
Issues
Backlog
Voice AI calls into Talkative
Make transfers between Voice AI and the Talkative call centre more seamless.
0
Voice AI - new UI
Improve the Voice AI UI so that it is easier to set up.
0
Improve voice AI analytics
Investigate pulling more data from Voice AI chats and exposing it in the Talkative analytics suite.
0
Google Drive for AI Knowledge Bases
0
Email AI - improve font matching
When Email AI inserts a response into a partner system the font does not always match. Investigate what can be done about that
0
Enhance UI in console post Voice AI Transfer
The Current Voice AI UI post transfer is not great. We should investigate what informations our users want surfaced
1
Voice AI - pronounciation configuration
Voice AI does not always get names right. An issue to investigate how we can add the ability to customise pronounciations
0
Add translation to Voice AI transcripts
While Voice AI supports all languages, supervising for languages without speaking them is very difficult. Explore translating the logs for easier supervision.
0
Enhance AI Assistant tooling
Our AI assistant currently provides only analytics reports. We could add support features for running insight reports or asking questions to our support AI
0
Auto Conversation Scoring
Score conversations on customer experience and happiness automatically without requiring customers to leave feedback.
0
Add Voice AI Stats to homepage
The current homepage is focused on chat/video deflections. Add in Voice AI statistics to the homepage.
1
Navi advice
Add ability for Navi to proactively suggest actions to agents. For example "The customer seems interested in X. Make sure you recommend Product Y".
1
More options for Masking in chat
Currently, credit card numbers get sanitised automatically. This is an issue to consider adding more masking options including for SSNs, drivers license numbers and passports.
0
Mask customer details from Voice AI Transcripts
Investigate ways we can mask specific customer information (eg. credit card numbers, SSN) from the transcripts generated from Voice AI conversations.
0
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