Release 1.146.0 | 26th March 2026

What's new? ✨

Digital AI (LLM Chatbot) - Beta

A new agentic AI chatbot that replaces the traditional decision tree approach. Instead of building out branches and nodes, you write a single prompt that tells the AI how to behave, and it handles the conversation naturally, deciding how to respond, when to search your Knowledge Base, and when to transfer to a human.

You can run it alongside your existing chatbot, so there's no pressure to switch everything over at once. To get started, search for "LLM Chatbot" in the settings bar. For a full guide on how to set it up, see this guide here.

This feature is in beta, if you have any feedback, let your CSM know.

Simpler Screenshare

When you escalate a chat to a video call, you can now offer the customer the option to share just their current browser tab, rather than their whole screen. This is quicker for the customer and better for their privacy, since they're only sharing the tab they're on rather than everything on their desktop.

This also works during video calls, you can offer tab sharing from there too.

If you don't see this option, you may need to save and publish your chat widget for it to appear.

Advanced reporting

Two new downloadable data exports are now available:

• Reservation Ended Reasons - an export showing how many interaction reservations were rejected or timed out for each agent over a selected date range.

• Agent Time by Status - an export showing how much time each agent spent in each status, and how much time they spent handling interactions, over a selected date range.

This feature is not switched on by default - if you'd like access, reach out to your CSM.

💡 Improvements

Better Voice AI tools layout

The screen where you manage your Voice AI tools has been tidied up. It now has clearer error messages when something goes wrong, and it's easier to move between tools.

📝 Smaller improvements

• You can now create Interaction Data via an HTTP API, making it easier to push data into Talkative from external systems. See the guide here.

• Knowledge Base and Voice AI prompts will now warn you if you go over the prompt length limit.

• URL rules in the widget editor now show the full URL where possible, making them easier to read.

• New chat widgets now come with an email form included, which makes it easier to set up email escalation from a chatbot. Existing widgets are not affected.

• Website scraping has been improved, it now picks up more pages each time it runs, and shows a loading indicator while it's working.

• Interaction data has been moved to the top of the information section in the console, so it's easier to find.

• Outbound SMS now has an option to not continue into a live interaction. Instead, any future messages from the customer will queue as a normal interaction. You can configure this in the Outbound SMS Interactions panel in settings.

• New endpointing options for Voice AI, which let you adjust how quickly the AI jumps in when the customer pauses mid-sentence.

• Added support for new languages in Voice AI (via Deepgram).

• The input box for agent messages can now stretch further.

• Added a Swedish language preset for chat widget text.

🐞 Bugfixes

• Fix page title sometimes showing stale page titles.

• Add voice routes to settings menu

Release 1.144.0 · 5th March 2026

💡 Improvements

• Improved Canned Messages User Interface
  The canned messages interface has been updated to highlight that you need to add “##” before the label.

• New Knowledge Bases Prompt Style
  The automatically created knowledge base for new companies now uses the Prompt Builder instead of a custom prompt.

• Improved Chatbot Template
  The built-in Talkative Chatbot template has been updated. This only affects newly created chat bots.

• Added “Clear URL” Button on AI KB
  Added a button to clear all URLs in the new AI Knowledge Base user interface.

🐞 Bug Fixes

• Voice AI Temperature Value
  Voice AI temperature can no longer be set to invalid values.

• Voice AI User Interface Fix
  Removed misplaced divider in Voice AI number notice.

• Multiple Voice AI Test Calls Fix
  Prevented double clicking on the Voice AI test page, which was previously starting multiple calls.

• Voice Routes Config Update
  You can no longer create voice routes going from a PSTN call to a sip server or vice versa. These routes were previously been non-functional.

• Billing Display Fix
  The “Billing and Usage” page now correctly shows the amount of consumed AI conversations.

• Chat Console User Interface Fix
  The chat console text box now displays correctly when clicked on.

• Console Long Word Formatting Fix
  Long words on the chat console will now format correctly.

• Analytics Assistant User Interface Fix
  Fixed the send button in the Analytics Assistant.

• Analytics Bulletins Fix
  Resolved an error which was preventing users from configuring analytics bulletins.

Release 1.143.0 · 12th February 2026

🚀 New Features

• Billing Summary Emails
  Active Talkative users with “Account Holder” permissions will receive a weekly update email showing current monthly usage of the following features:

  

• Voice AI Transfer to Original SIP Server
  When using SIP with Voice AI, you can now configure your Voice AI bot to transfer back to its original destination. Simply use __ORIGINATOR__ as part of your sip URL.

  For example: sip:abc@__ORIGINATOR__ instead of sip:[email protected]

• Voice AI Access to Receiving Phone Number
  Voice AI can now have access to the phone number/SIP URL the call was received on. This is available in the prompt, so you can configure conditional behaviour depending on it in your prompt or custom tool parameters.

💡 Improvements

• AI Knowledge Base Suggestion Improvement
  AI Knowledge Bases will now generate suggestions based on test runs if the company has not had enough interactions, helping newly onboarded customers improve their knowledge base while testing.

• Voice AI Prompt Size Increase
  Voice AI prompts and tools can now contain up to 25 000 characters each.

• Voice AI Minutes Tracking
  Voice AI minutes are now counted on a per channel basis.

• User Logged In Time Increase
  The default time for a user to stay logged in without using “Remember me” has been increased to 6 hours.

• Personal and Company Canned Message UI Merge
  Canned messages can now be managed in a unified interface for both company and personal messages.

• Published Widget Version Visibility
  The customer script version will now be displayed in the chat widget version history.

• AI Insights Reports Regionalisation
  AI Insights reports are now regionalised by default.

• Loading Messages Change
  Replace loading messages with “Loading”, “Loading..” and “Loading…”

• Easier Voice AI Config
  Advanced Voice AI configuration can now be done within the Talkative platform without requiring the intervention of support.

🐞 BugFixes

• Hide Misleading Error Message
  Hide misleading 422 error message when handling a recently-ended interaction in console.

• Agent Surname Hidden
  Agent surname now no longer shows while a pending upload is happening.

• Supervisor Dashboard Time Zone Fix
  Fix time zones within supervisor dashboard.

• Supervisor Dashboard Rounding Error Fix
  Fix rounding error behaviour in Supervisor Dashboard and analytics.

• Masked URL’s Fix
  Fix some parts of URLS mistakenly being picked up as credit card numbers.

• Chat Widget Preview Improvement
  Improve chat widget preview in widget editor on small screens.

• Default Voice Route Labels
  Add a default label to voice routes created when a voice ai bot is created.

Release 1.142.0 · 23rd January 2026

🚀 New Features

Redesigned Knowledge Base (Beta)

The new AI Knowledge Base UI is now in beta. This UI features a more unified experience, letting you manage your Knowledge Base from one screen. It also includes our new prompt builder, making it easier than ever to configure the prompt for your chatbot. Reach out to your CSM to get early access to our new AI Knowledge Base.

Here you will be able to:

• Check your data sources

• Build and update your prompts (Check out our new prompt builder tool!)

• Review answers the knowledge base provided

• Perform test runs with curated questions

➡️ Click here for more details on the New Knowledgebase

💡 Improvements

• AI Knowledge Base Prompt Size Limit The maximum prompt size limit is now increased to 20,000 characters for AI Knowledge Base.

• AI interaction Alert Message Limit AI Interaction alerts will now only send one email/push notification/SMS per alert, per interaction. This means you’ll only receive a message when the interaction first enters alert, rather than multiple messages if it moves in and out of alert

• Voice AI Tool Usage Tracking All Voice AI tool usages are now recorded by default. (These can be found on the interaction logs)

• Voice Route Labelling Voice Routes can now be labelled, letting you differentiate between them more easily. This defaults to the Voice Route endpoint for existing configs.

• ElevenLabs Voice Labelling and Sorting Improvements
  Voices with English as a primary language show up first when choosing a voice for ElevenLabs. In addition, ElevenLabs correctly shows language names for all languages.

• Reassign Interaction Dropdown Sorting Improvements The reassign dropdown in Interaction Logs is now sorted alphabetically.

• Queue Fallbacks Timeout Value When utilising Queue fallbacks, it is now clearer that the Fallback timeout value is in seconds.

• Multi-Factor Authentication Multi-Factor Authentication is now on by default for all newly created companies.

🐞 BugFixes

• Automatic Tagging Improvements Improve reliability of automatic tag suggestions.

• Platform URL Linking Fixes Update all support URLs in platform to correctly link to new support web pages.

• Resolved Voice AI Advanced Inputs Issue Voice AI advanced inputs now no longer disable themselves if their value is cleared.

• Improved URL Crawler for AI Knowledge Bases The automatic URL crawler for websites is now more reliable. If it is fetching fewer URLs than you expect, running the crawler several times in quick succession on the same URL will locate more URLs.

• Resolved Widget Editor Label Syncing Issue Widget Editor data collection fields now correctly sync their label with their name if the advanced field is closed.

• Improved Ended Interactions with External Participants When an interaction is ended while external participants are connected, they will now see an end screen instead of a frozen-frame.

• Translate Button Showing at Incorrect Times Resolved Option to translate customer messages no longer appears if the customer has only sent files.

• Removed Misspelling Removed misspelling on Voice Routes page.

Release 1.141.0 - 10 December 2025

Notable Features

Voice AI Configuration interface

Voice AI can now be configured via a new interface. You will now be able to choose if you use Speech to Speech for maximum performance or Speech to Text to Speech where you have more control over the exact processing, as well as options such as interrupts. Learn more about the different options in our support article.

Automatic SIP provisioning

We have generated new SIP credentials for all existing customers. You will now be able to use SIP without requiring Talkative support to create a domain for you. All newly created companies come with SIP credentials. Simply navigate to a voice route in talkative and you will see your SIP credentials. For more information, read our support guide.

Looking up Voice AI Calls by phone number

You can now look up Voice AI Calls using the incoming phone number/sip url. This allows your agents to access the conversation history and our Copilot suite to assist them in handling the conversation. Reach out to your CSM to enable this feature or learn more from our support article.

Minor improvements

• When transferring interactions, the transfer dialog will now be usable while the queues active agents/waiting interactions are being retrieved. This means that for companies with >100 queues, you will now be able to transfer without waiting an extended period of time if that information is not required.

• Mass outbound SMS utilisation is now recorded.

Bugfixes

• If multiple AI knowledge base lookups happen within one chat message during a Talkative chatbot flow, this will now only be classed as a single AI interaction, for billing purposes.

• New companies now correctly include preset Business Hours, Live Dashboards and Canned Messages.

Release 1.140.2 - 2 December 2025

This release improves the reliability of automated AI Knowledge Base refreshes. This means that your knowledge base will have a fresh copy of your website according to your refresh settings.

Release 1.140.0 - 26 November 2025

Notable Features

Widget editor redesign release timeline

All companies will be opted in to the new widget editor starting December 1st. If you would like to get early access, open your chat widget editor and follow the banner prompt at the top of the page. An opt-out to use old widget editor will be available until January 26th 2026. Learn more about our new chat widget editor by reading our support article.

Voice call listen-in functionality

When you visit the Monitoring dashboard, you will now be able to see and listen in to voice calls handled within Talkative. Calls will show up within monitoring and you will be able to join them and listen in. Read the support guide to learn move.

Tool Execution Logs for Voice AI

Voice AI can now record when tools are used, making troubleshooting much easier. This can be enabled by searching in the system for “Voice AI Tool Recording”. When enabled, Voice AI Tool logs can be viewed in interaction logs. For more information, check out our support article.

Minor improvements

• Chat monitoring is now available for companies that have access logging enabled.

  • If you would like monitoring access to be recorded, you will need to search the system for “Interaction access logging” and enable the below two options:

    • Log interactions viewed on monitoring dashboard

    • Log phone interactions joined from monitoring dashboard

• The user interface in our Mitel integration has been improved - the new message flashing indicator is less intrusive.

  • If the flashing for new message is distracting, it can now be disabled by searching in-platform for “Mitel Chat Notification Flash”

• Video calls can now last up to 6 hours.

Bugfixes

• Page expiry errors within the platform are now internally retried. This means that requests with 419 errors will either succeed, or prompt the user to try again.

• Errors that occur within Mitel when interactions are ended are now handled more gracefully.

• The API now no longer errors when accessing interactions that were handled by a deleted user.

• Talkative Chatbots will now correctly load chat widgets in preview .

• If a second user joins an interaction in Mitel, the first user will now be removed.

• Chat messages with multiple links from the same domain will now display and function correctly.

Release 1.139.0 · 6th November 2025

Notable Features

Voice AI: Customer phone number now available within tools and in prompt

When using a Voice AI Bot, it now knows what number the customer dialled in from.

You can make use of this in two ways:

• Adding prompt distinctions based on the phone number. For example “If the customer phone number is from Germany, answer all questions in German.”

• Add it as a tool parameter. For example, you can use the customer phone number by creating a tool like so:

  

Voice AI: Customisable transfer destinations within Voice AI

Voice AI can now transfer outside the list of predefined destinations within its config. This can be helpful if, for example, you manage the extension numbers for your agents outside Talkative and want Voice AI to refer to that list.

This can be configured in Voice AI by adding an Extension tool:

And then specifying a transfer action that transfers to a destination of __CUSTOM__ with a description explaining the formatting of the endpoint.

Minor improvements

• An extra layer of encryption has been added to Salesforce API key storage, preventing privilege escalation exploits from originating in Talkative.

• The homepage will now notify you when your Talkative trial (or license) is about to expire.

Bugfixes

• Remove duplication of toggle for widget initially open within widget editor.

• Fix widget editor reporting visibility incorrectly when using a visibility rule within nested rules.