Transcripts from voice and video calls are now included when syncing interaction logs to Salesforce. This ensures full context is captured for mixed-mode conversations – no more jumping between tools to understand what happened.

You can now choose to mask strong language when viewing logs. This is controlled by a new setting in the logs themselves – separate from your global preferences – giving teams more flexibility when sharing transcripts or reviewing conversations internally.

When customers navigate through lots of pages, timeline events are now grouped and can be collapsed. It’s much easier to scan what happened in a session without getting buried in dozens of page views.

Monitoring now refreshes automatically during VoiceAI calls – no page reload required. This makes it easier to follow interactions as they unfold and test setup changes in the moment. We've also decreased the latency in the transcript.

We now request billing address info when adding or updating a card – enabling accurate tax calculation and ensuring generated invoices include the necessary legal details.

AI can now interpret and retrieve answers from KBs that include product codes, SKUs, or tabular data – especially useful when customers provide lists or CSVs during support conversations.

When downloading attachments from messages in the Interaction Log, files now retain their original names (e.g. screenshot.png, invoice.pdf) instead of system-generated hashes. This small change removes friction when referencing saved files or sharing them with others.

We’ve fixed a bug where VoiceAI bot activity was being included in agent time stats. Bot time is now correctly excluded – so reporting on actual agent involvement is accurate and reliable.

Fixed an issue where trying to load logs linked to deleted users caused reservation retrieval to fail. This keeps historical data accessible regardless of user status.

Support for Salesforce video & voice transcripts, improved interaction log timeline, and better VoiceAI monitoring.

New LLM-powered search,  an easier setup experience and even more improvements in VoiceAI.


We’ve launched a redesigned interface for reviewing past interactions between agents, bots, and customers. The new layout makes it easier to trace message flows, understand what happened, and spot issues or training opportunities. No functionality has been removed – everything you knew is still there, just reorganised in a more logical and efficient way.

We’ve renamed “Refreshed At” and “Updated At” to “Last Data Sync” and “Last Config Change” to better reflect what each timestamp means.

Uploaded files like PDFs or CSVs now include their original filename in the extracted text. This helps AI ground references such as “see nutrition.pdf” correctly.

When new companies are created, key features will now be enabled by default:

This change makes core features more discoverable and usable without needing manual setup. Existing companies are not affected.

We’ve updated the message shown when trying to edit a user’s role that’s managed via an Identity Provider like Microsoft Entra. The UI now makes it clear that changes must be made within the IDP.

Previously, only assigned chats were visible. We’ve updated the chat monitor to show all active interactions, including queued chats.

Unauthenticated users embedding the dashboard via iframe will now see a login prompt instead of a blank screen. This avoids a broken experience and improves support for third-party dashboard use.

Interaction log links in post-interaction emails now correctly use the partner’s domain  instead of the Talkative domain.

We’ve fixed an issue where new companies were triggering two zero-amount invoices when first created. This no longer happens.

Redesigned interaction logs, clearer KB labels, default settings for new companies, improved chat monitoring, and more.

You can now test your VoiceAI bots directly from the browser. Just open your VoiceAI config and click the “Test your Voice AI Bot in your browser” button to hear how it responds - no phone required.

Learn more about VoiceAI features and browser testing

You can now choose from a wide range of voices for your VoiceAI bots, including support for multiple languages: Dutch, English, Finnish, German, and Portuguese. Preview and assign voices directly in the VoiceAI config editor.

Add actions to your bot with the new Tools section. This makes VoiceAI support smarter, more flexible call handling. Available tools include:

We’ve expanded our supported languages in the agent console. This includes Chinese (Simplified and Traditional), Dutch, Estonian, French (Canada), Italian, Japanese, Portuguese (Brazil), Russian, Spanish (Latam), Taiwanese, and Welsh.

Each AI Data Capture configuration now has a label so you can identify them at a glance in the settings view.

To avoid downstream billing issues, it’s now mandatory to input a billing email address when creating a new company.

We’ve added a 20-character limit for WhatsApp custom suggestion messages to ensure compatibility and avoid failures.

VoiceAI gets a major upgrade with in-browser testing, multi-language voice selection, and powerful new tools. Plus:  expanded agent console languages and cleaner config handling.

You can now send follow-up SMS messages after an interaction ends — just like with post-interaction emails.

All three can be combined into a single SMS, and messages can be sent to either agents, customers, or both.

Billing notifications for AI Interactions

Account holders will now receive emails as they approach their monthly AI interaction quota (50%, 75%, and 97%).

New VoiceAI configs will now automatically provision a phone number for supported US accounts.

The onboarding screen now opens with a more polished greeting: 

The Netherlands (+31) and Norway (+47) have been added to the country code options in the widget phone number form.

We’ve updated the monthly AI interaction tokens:

More on how we calculate AI Interactions here

– Fixed an error that occasionally occurred after a VoiceAI interaction ended

Post-interaction SMS, quota alerts for AI usage, auto VoiceAI provisioning, and improved regional support.


A new setting allows AI to automatically assign tags at the end of an interaction.

 — for example, if they’re handled fully by a chatbot or abandoned before assignment.

Only tags assigned to the relevant queue will be considered.

Settings → Channel Management → Auto Assign Tags

You can now automatically complete interactions after a set number of days. By default, this is enabled and set to 7 days.

Settings → Agent Experience → Auto Complete Interactions

It’s now possible to change your billing from monthly to annual directly in the platform.

Note: switching from annual back to monthly is not supported.

Restricted Supervisors can no longer modify routing

To prevent accidental misconfiguration, Restricted Supervisors are no longer allowed to change Interaction routing. Only Account Holders can do this.

We’ve removed the mention of AI tokens in the chatbot editor as billing is now based on AI Interactions.

→ Reminder on how AI Interactions are counted

We’ve added the German country code to phone data capture.

New AI auto-tagging, improved billing controls, smarter data capture, and safer config management.

 Your Voice AI can now tap into the same Knowledge Bases used by your chatbots — meaning smarter responses and more consistent support across channels.

 Voice AI can now transfer calls between different queues. Whether it's routing to sales, support, or a specialist, your call flows just got a lot more flexible.

 New to Talkative? You'll now be welcomed with a short onboarding flow highlighting key features, so it’s easier to get up and running.

 → Learn more about what to expect from the onboarding 

Regional AI model support for Insight reports

 Need to stay compliant with data processing requirements? You can now opt to use a regional AI model for your AI Insight reports.

“AI Insight Report Model Regionalisation”

Set transcript email at the chatbot level

 You can now specify a transcript email address directly in the chatbot setup — no need to rely on logic nodes.

 → You’ll find this when creating a new bot, or under 

Chatbot usernames now include queue name for Salesforce

 You’ll now see the queue name appended to chatbot usernames for clarity.

 We’ve added a tooltip in the Supervisor Dashboard that explains what Queue statuses mean.

 Previously, if a customer skipped the first data point (e.g. their name), none of the others (like phone number or followup request) would be captured. That’s been fixed — we now look for all defined data points independently.

 Custom report labels now appear in your reports list, making it easier to identify saved insights at a glance. They are appended to the rest of the label in brackets.

AI Conversations usage counter for Enterprise plans

 Enterprise customers can now track AI conversation usage under 

 If you’re a whitelabel partner, the AI Assistant now uses your brand — your customers won’t see “Talkative” mentioned.

 To prevent accidental data loss, chatbot deletion is now disabled.

 → If you need a chatbot removed, just contact Support or your Customer Success Manager.

 We’ve also disabled Voice AI config deletion to avoid provisioning issues.

 → Reach out to Support if you need any removed.

Talkative changelog

Support for Salesforce video & voice transcripts, improved interaction log timeline, and better VoiceAI monitoring.

New LLM-powered search, an easier setup experience and even more improvements in VoiceAI.

Redesigned interaction logs, clearer KB labels, default settings for new companies, improved chat monitoring, and more.

VoiceAI gets a major upgrade with in-browser testing, multi-language voice selection, and powerful new tools. Plus: expanded agent console languages and cleaner config handling.

Post-interaction SMS, quota alerts for AI usage, auto VoiceAI provisioning, and improved regional support.

New AI auto-tagging, improved billing controls, smarter data capture, and safer config management.

Release 1.128.0 · Voice AI improvements, new customer onboarding and many more!