Release 1.146.0 | 26th March 2026

What's new? ✨

Digital AI (LLM Chatbot) - Beta

A new agentic AI chatbot that replaces the traditional decision tree approach. Instead of building out branches and nodes, you write a single prompt that tells the AI how to behave, and it handles the conversation naturally, deciding how to respond, when to search your Knowledge Base, and when to transfer to a human.

You can run it alongside your existing chatbot, so there's no pressure to switch everything over at once. To get started, search for "LLM Chatbot" in the settings bar. For a full guide on how to set it up, see this guide here.

This feature is in beta, if you have any feedback, let your CSM know.

Simpler Screenshare

When you escalate a chat to a video call, you can now offer the customer the option to share just their current browser tab, rather than their whole screen. This is quicker for the customer and better for their privacy, since they're only sharing the tab they're on rather than everything on their desktop.

This also works during video calls, you can offer tab sharing from there too.

If you don't see this option, you may need to save and publish your chat widget for it to appear.

Advanced reporting

Two new downloadable data exports are now available:

• Reservation Ended Reasons - an export showing how many interaction reservations were rejected or timed out for each agent over a selected date range.

• Agent Time by Status - an export showing how much time each agent spent in each status, and how much time they spent handling interactions, over a selected date range.

This feature is not switched on by default - if you'd like access, reach out to your CSM.

💡 Improvements

Better Voice AI tools layout

The screen where you manage your Voice AI tools has been tidied up. It now has clearer error messages when something goes wrong, and it's easier to move between tools.

📝 Smaller improvements

• You can now create Interaction Data via an HTTP API, making it easier to push data into Talkative from external systems. See the guide here.

• Knowledge Base and Voice AI prompts will now warn you if you go over the prompt length limit.

• URL rules in the widget editor now show the full URL where possible, making them easier to read.

• New chat widgets now come with an email form included, which makes it easier to set up email escalation from a chatbot. Existing widgets are not affected.

• Website scraping has been improved, it now picks up more pages each time it runs, and shows a loading indicator while it's working.

• Interaction data has been moved to the top of the information section in the console, so it's easier to find.

• Outbound SMS now has an option to not continue into a live interaction. Instead, any future messages from the customer will queue as a normal interaction. You can configure this in the Outbound SMS Interactions panel in settings.

• New endpointing options for Voice AI, which let you adjust how quickly the AI jumps in when the customer pauses mid-sentence.

• Added support for new languages in Voice AI (via Deepgram).

• The input box for agent messages can now stretch further.

• Added a Swedish language preset for chat widget text.

🐞 Bugfixes

• Fix page title sometimes showing stale page titles.

• Add voice routes to settings menu