Release 1.148.0 | 30th April 2026

✨What's new?

• Improved Voice AI Interrupts
  Voice AI now handles interruptions much more smoothly when operating in speech mode. Conversations feel more natural and responsive, with fewer awkward pauses or missed cues.

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💡 Improvements

• Voice AI and chatbots can now automatically tag interactions. To enable this, please see this article.

• The "Time saved with chatbots" metric now correctly reflects that voice bots are included in that figure, the measurement itself hasn't changed, just the label.

• A new custom report is available for tracking Email Assistant usage. Reach out to your Customer Success Manager to get this set up.

• You can now add existing tags when creating or editing queues, making it easier to keep things consistently labelled.

• Various interface polish improvements, including cleaner-looking search fields.

• The Interaction Parking API now supports a flat format option. By appending ?format=flat to your unpark URLs, interaction data is returned as a flattened one-dimensional JSON object.

• Interaction Parking Lots now support prefixes, meaning they can be used regardless of your SIP URL structure.

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🐞 Bugfixes

• Fixed an issue where building a new knowledge base could fail when scanning certain URLs.

• Fixed a problem where deleting a queue would sometimes make your company settings page inaccessible.

• Fixed a rare case where leaving a page with unsaved changes would not prompt you to save.