Voice AI Tools, Test Runs & LLM Chatbot Improvements

Release 1.152.0 | 16th July 2026

Interaction data capture tool - your bot can now capture specific data points from a conversation, so key details are recorded automatically as the call happens.
Business hours tool - expose your business hours to your bot, then pair it with the transfer tool so calls only transfer to a live voice conversation during your opening hours.

You can now test your voice bots with an automated test suite. Build testing scenarios for a bot to catch regressions before they reach customers, then re-run those scenarios each time you make a change to confirm everything still behaves as expected.

Voice Bot Tool Names - Voice bots now read the tools’ names as well as their prompts. This should give your voice bot greater accuracy in selecting the correct tool.
Auto Assign Tag Accuracy - Automated tag assignment for interactions has been upgraded for better accuracy. For best results, remember to give your tags meaningful descriptions.
LLM Scenario Tool - A Scenario tool has been added to LLM Chatbot. This tool allows you to define more specific prompts that will only be added at the appropriate time during a conversation.
Outbound SMS Canned Message Labels - When sending outbound SMS messages, the canned message selector now contains the message short-code label for quicker identification of long canned messages. You can also search for canned messages from inside the selector.
Parking Lot URLs - Interaction parking lot configuration pages now contain sample URLs. These URLs can be used by system integrators to more easily debug connections between Talkative and Mitel.
Average Messages Report - A new statistic for the average number of messages sent per interaction has been added to the analytics suite.

Voice AI Cut Off - Fixed a transcription cut-off issue on calls where the customer hangs up mid-conversation.
Analytics Large Chart Scrolling - Fixed a scrolling issue on analytics charts that use long labels.
URL Rendering - Fixed an issue where URLs rendered incorrectly when followed by a dot character.
AI Knowledge Base UI - Fixed a text overflow issue in the AI Knowledge Base editor overview section.

Interaction data capture tool - your bot can now capture specific data points from a conversation, so key details are recorded automatically as the call happens.
Business hours tool - expose your business hours to your bot, then pair it with the transfer tool so calls only transfer to a live voice conversation during your opening hours.

You can now test your voice bots with an automated test suite. Build testing scenarios for a bot to catch regressions before they reach customers, then re-run those scenarios each time you make a change to confirm everything still behaves as expected.

Voice Bot Tool Names - Voice bots now read the tools’ names as well as their prompts. This should give your voice bot greater accuracy in selecting the correct tool.
Auto Assign Tag Accuracy - Automated tag assignment for interactions has been upgraded for better accuracy. For best results, remember to give your tags meaningful descriptions.
LLM Scenario Tool - A Scenario tool has been added to LLM Chatbot. This tool allows you to define more specific prompts that will only be added at the appropriate time during a conversation.
Outbound SMS Canned Message Labels - When sending outbound SMS messages, the canned message selector now contains the message short-code label for quicker identification of long canned messages. You can also search for canned messages from inside the selector.
Parking Lot URLs - Interaction parking lot configuration pages now contain sample URLs. These URLs can be used by system integrators to more easily debug connections between Talkative and Mitel.
Average Messages Report - A new statistic for the average number of messages sent per interaction has been added to the analytics suite.

Voice AI Cut Off - Fixed a transcription cut-off issue on calls where the customer hangs up mid-conversation.
Analytics Large Chart Scrolling - Fixed a scrolling issue on analytics charts that use long labels.
URL Rendering - Fixed an issue where URLs rendered incorrectly when followed by a dot character.
AI Knowledge Base UI - Fixed a text overflow issue in the AI Knowledge Base editor overview section.