A new setting allows AI to automatically assign tags at the end of an interaction.

 — for example, if they’re handled fully by a chatbot or abandoned before assignment.

Only tags assigned to the relevant queue will be considered.

Settings → Channel Management → Auto Assign Tags

You can now automatically complete interactions after a set number of days. By default, this is enabled and set to 7 days.

Settings → Agent Experience → Auto Complete Interactions

It’s now possible to change your billing from monthly to annual directly in the platform.

Note: switching from annual back to monthly is not supported.

Restricted Supervisors can no longer modify routing

To prevent accidental misconfiguration, Restricted Supervisors are no longer allowed to change Interaction routing. Only Account Holders can do this.

We’ve removed the mention of AI tokens in the chatbot editor as billing is now based on AI Interactions.

→ Reminder on how AI Interactions are counted

We’ve added the German country code to phone data capture.

Talkative changelog

New AI auto-tagging, improved billing controls, smarter data capture, and safer config management.