Release 1.136.0 · 11th September 2025

New Features

• Redesigned homepage for all customers

  We’ve launched a new homepage that gives you a clearer view of your company’s overall health and daily performance at a glance. It includes key metrics to help you focus your day, along with quick links to Talkative updates and support resources.

  New insights available on the homepage include:

  • Total interaction volume over time

  • CSAT breakdown (positive vs. negative comments)

  • Full comment overview

  • Split between Agent-handled vs. Chatbot-handled interactions

  You can change the time period you're interested at analysing in the top right corner between last 24 hours, last 3 days and last week.

• → Read more about how we calculate the Homepage metrics

Improvements

• Total queueing time report

  A new Analytics metric shows the total time customers spend waiting, whether for a chatbot or agent to respond. This is also available via the AI Assistant in Analytics.

• British English language support (EN_GB)

  You can now switch your interface to British English. This also updates your date formatting to the UK standard (e.g. DD/MM/YYYY) for a more familiar experience.

  To enable this, head to:

  Settings → Agent Experience → Language Options, then choose English (British) from the dropdown list.

  This change ensures your agents and supervisors see language and date formats that match your regional expectations.

• Improved VoiceAI save behaviour

  Saving a VoiceAI configuration no longer exits you out of the editor, making setup and editing smoother.

• Removed VoiceAI preview button for Mitel

  We’ve removed the ‘Preview’ button for VoiceAI when using Mitel, as this functionality isn’t currently supported in those environments.

• Upgraded GPT-4.1 Mini to GPT-5 Mini

  The lightweight model used in select AI tools has been upgraded to GPT-5 Mini, improving the speed and quality of AI-driven suggestions.

Fixes

• Android login loop resolved

  Fixed a bug that caused some Android users to get stuck in a login loop during sign-in.

• Corrected VoiceAI number provisioning

  VoiceAI will now correctly assign new numbers to the appropriate company account when provisioning.

• Resolved chatbot editing issue

  Fixed an error caused by removing, then re-adding a global node while editing a chatbot. Saving should now work reliably in this scenario.

• Eliminated double transcriptions in VoiceAI

  Addressed an issue where VoiceAI was logging duplicate transcriptions when phone call transcription was enabled.