All companies will be opted in to the new widget editor starting December 1st. If you would like to get early access, open your chat widget editor and follow the banner prompt at the top of the page. An opt-out to use old widget editor will be available until January 26th 2026. Learn more about our new chat widget editor by reading 

, you will now be able to see and listen in to voice calls handled within Talkative. Calls will show up within monitoring and you will be able to join them and listen in. Read the 

Voice AI can now record when tools are used, making troubleshooting much easier. This can be enabled by searching in the system for “

. When enabled, Voice AI Tool logs can be viewed in interaction logs. For more information, check out our 

Talkative changelog

Widget editor redesign & more