Talkative changelog
Widget editor redesign & more
Release 1.140.0 - 26 November 2025
Notable Features
Widget editor redesign release timeline
All companies will be opted in to the new widget editor starting December 1st. If you would like to get early access, open your chat widget editor and follow the banner prompt at the top of the page. An opt-out to use old widget editor will be available until January 26th 2026. Learn more about our new chat widget editor by reading our support article.
Voice call listen-in functionality
When you visit the Monitoring dashboard, you will now be able to see and listen in to voice calls handled within Talkative. Calls will show up within monitoring and you will be able to join them and listen in. Read the support guide to learn move.
Tool Execution Logs for Voice AI
Voice AI can now record when tools are used, making troubleshooting much easier. This can be enabled by searching in the system for “Voice AI Tool Recording”. When enabled, Voice AI Tool logs can be viewed in interaction logs. For more information, check out our support article.
Minor improvements
Chat monitoring is now available for companies that have access logging enabled.
If you would like monitoring access to be recorded, you will need to search the system for “Interaction access logging” and enable the below two options:
Log interactions viewed on monitoring dashboard
Log phone interactions joined from monitoring dashboard
The user interface in our Mitel integration has been improved - the new message flashing indicator is less intrusive.
If the flashing for new message is distracting, it can now be disabled by searching in-platform for “Mitel Chat Notification Flash”
Video calls can now last up to 6 hours.
Bugfixes
Page expiry errors within the platform are now internally retried. This means that requests with 419 errors will either succeed, or prompt the user to try again.
Errors that occur within Mitel when interactions are ended are now handled more gracefully.
The API now no longer errors when accessing interactions that were handled by a deleted user.
Talkative Chatbots will now correctly load chat widgets in preview .
If a second user joins an interaction in Mitel, the first user will now be removed.
Chat messages with multiple links from the same domain will now display and function correctly.