Release 1.142.0 · 23rd January 2026

🚀 New Features

Redesigned Knowledge Base (Beta)

The new AI Knowledge Base UI is now in beta. This UI features a more unified experience, letting you manage your Knowledge Base from one screen. It also includes our new prompt builder, making it easier than ever to configure the prompt for your chatbot. Reach out to your CSM to get early access to our new AI Knowledge Base.

Here you will be able to:

• Check your data sources

• Build and update your prompts (Check out our new prompt builder tool!)

• Review answers the knowledge base provided

• Perform test runs with curated questions

➡️ Click here for more details on the New Knowledgebase

💡 Improvements

• AI Knowledge Base Prompt Size Limit The maximum prompt size limit is now increased to 20,000 characters for AI Knowledge Base.

• AI interaction Alert Message Limit AI Interaction alerts will now only send one email/push notification/SMS per alert, per interaction. This means you’ll only receive a message when the interaction first enters alert, rather than multiple messages if it moves in and out of alert

• Voice AI Tool Usage Tracking All Voice AI tool usages are now recorded by default. (These can be found on the interaction logs)

• Voice Route Labelling Voice Routes can now be labelled, letting you differentiate between them more easily. This defaults to the Voice Route endpoint for existing configs.

• ElevenLabs Voice Labelling and Sorting Improvements
  Voices with English as a primary language show up first when choosing a voice for ElevenLabs. In addition, ElevenLabs correctly shows language names for all languages.

• Reassign Interaction Dropdown Sorting Improvements The reassign dropdown in Interaction Logs is now sorted alphabetically.

• Queue Fallbacks Timeout Value When utilising Queue fallbacks, it is now clearer that the Fallback timeout value is in seconds.

• Multi-Factor Authentication Multi-Factor Authentication is now on by default for all newly created companies.

🐞 BugFixes

• Automatic Tagging Improvements Improve reliability of automatic tag suggestions.

• Platform URL Linking Fixes Update all support URLs in platform to correctly link to new support web pages.

• Resolved Voice AI Advanced Inputs Issue Voice AI advanced inputs now no longer disable themselves if their value is cleared.

• Improved URL Crawler for AI Knowledge Bases The automatic URL crawler for websites is now more reliable. If it is fetching fewer URLs than you expect, running the crawler several times in quick succession on the same URL will locate more URLs.

• Resolved Widget Editor Label Syncing Issue Widget Editor data collection fields now correctly sync their label with their name if the advanced field is closed.

• Improved Ended Interactions with External Participants When an interaction is ended while external participants are connected, they will now see an end screen instead of a frozen-frame.

• Translate Button Showing at Incorrect Times Resolved Option to translate customer messages no longer appears if the customer has only sent files.

• Removed Misspelling Removed misspelling on Voice Routes page.