Release 1.143.0 · 12th February 2026

🚀 New Features

• Billing Summary Emails
  Active Talkative users with “Account Holder” permissions will receive a weekly update email showing current monthly usage of the following features:

  

• Voice AI Transfer to Original SIP Server
  When using SIP with Voice AI, you can now configure your Voice AI bot to transfer back to its original destination. Simply use __ORIGINATOR__ as part of your sip URL.

  For example: sip:abc@__ORIGINATOR__ instead of sip:[email protected]

• Voice AI Access to Receiving Phone Number
  Voice AI can now have access to the phone number/SIP URL the call was received on. This is available in the prompt, so you can configure conditional behaviour depending on it in your prompt or custom tool parameters.

💡 Improvements

• AI Knowledge Base Suggestion Improvement
  AI Knowledge Bases will now generate suggestions based on test runs if the company has not had enough interactions, helping newly onboarded customers improve their knowledge base while testing.

• Voice AI Prompt Size Increase
  Voice AI prompts and tools can now contain up to 25 000 characters each.

• Voice AI Minutes Tracking
  Voice AI minutes are now counted on a per channel basis.

• User Logged In Time Increase
  The default time for a user to stay logged in without using “Remember me” has been increased to 6 hours.

• Personal and Company Canned Message UI Merge
  Canned messages can now be managed in a unified interface for both company and personal messages.

• Published Widget Version Visibility
  The customer script version will now be displayed in the chat widget version history.

• AI Insights Reports Regionalisation
  AI Insights reports are now regionalised by default.

• Loading Messages Change
  Replace loading messages with “Loading”, “Loading..” and “Loading…”

• Easier Voice AI Config
  Advanced Voice AI configuration can now be done within the Talkative platform without requiring the intervention of support.

🐞 BugFixes

• Hide Misleading Error Message
  Hide misleading 422 error message when handling a recently-ended interaction in console.

• Agent Surname Hidden
  Agent surname now no longer shows while a pending upload is happening.

• Supervisor Dashboard Time Zone Fix
  Fix time zones within supervisor dashboard.

• Supervisor Dashboard Rounding Error Fix
  Fix rounding error behaviour in Supervisor Dashboard and analytics.

• Masked URL’s Fix
  Fix some parts of URLS mistakenly being picked up as credit card numbers.

• Chat Widget Preview Improvement
  Improve chat widget preview in widget editor on small screens.

• Default Voice Route Labels
  Add a default label to voice routes created when a voice ai bot is created.