Release 1.154.0 | 27th August 2026

✨ Notable features

Voice AI Introduction Is Now a Prompt

• Your Voice AI introduction is now a prompt, so you can vary your bot's greeting from call to call You will even be able use tools to look up information before the intro is spoken. Existing bots will keep saying their previous intro verbatim.

LLM Chatbot Evaluations

• You can now automatically evaluate your LLM Chatbot interactions, making it easy to spot chats that have gone off-piste and act on them. Find it under the new Evaluations tab in LLM Chatbot. Every account gets 100 free evaluations a month. Please reach out to your CSM if you'd like to know more.

Faster Voice AI Test Runs

• Voice AI test runs can now run in a faster mode that simulates only the AI part of Voice AI. These runs don't consume your Voice AI minutes, cover most Voice AI test cases, and are now the default option.

LLM Chatbot MCP Support

• LLM Chatbot now supports MCP servers and tools, so you can connect your MCP and give your customers access to your entire AI infrastructure.

⚠️ The only supported authentication method is JSON-based bearer tokens. Reach out to your CSM if you require a different authentication method to connect your MCP server.

SMS Support for Credit Unions

• Credit unions can now configure Talkative's SMS messaging feature, which previously wasn't available to them. Reach out to your CSM if you'd like this enabled.

💡 Improvements

• EU Video Handling - Talkative video for the EU and EU-Central regions is now always handled within the EU, including both the call and the transcription.

• AI Knowledge Base Prompt Warning - the AI Knowledge Base Prompt now warns that it does not apply to LLM and Voice AI chatbots.

• Portuguese Phone Numbers - Portuguese phone number support has been added to data collection forms in chat widgets.

• Calendly Form Data - Calendly scheduled interactions now include the form data the customer entered as part of Interaction Data.

• Knowledge Base Source Search - AI Knowledge Base source search has been improved, so you can more easily confirm whether a URL is already in the knowledge base.

• Bulk URL Upload - you can now upload a CSV of URLs as sources in AI Knowledge Base.

• More Voice AI Tool Calls - Voice AI can now make up to 10 tool calls without customer input, up from 5.

🐞 Bugfixes

• Acuity Long Field Names - scheduled interactions using Acuity with extremely long text-field names are now stored correctly.

• Voice AI Transcript Emails - Voice AI post-interaction emails now include the call transcript (when enabled).

• Duplicate HTTP Header - fixed a duplicate content-type header being sent from HTTP tools in LLM Chatbot.

• Knowledge Base Reliability - improved AI reliability when using a knowledge base.

• Voice AI Interrupts - improved Voice AI reliability for specific interrupts.