Release 1.156.0 | 24th September 2026

✨ Notable features

LLM Chatbot Test Runs

• LLM Chatbot now supports test runs, making it easier to test your LLM chatbots and catch any regressions before they reach customers.

Customisable Transfer Tool for Voice AI

• The new Customisable Transfer tool lets you build transfer tools that take parameters, so you can set part of the transfer destination as an LLM parameter. Existing transfer tools will continue to work as they do today.

Clearer Escalation-to-Email Flow

• When a conversation escalates to email, the customer is now clearly notified that no further messages can be sent.

Voice AI Fallback When Out of Licensed Minutes

• If you run out of Voice AI minutes, you can now configure Talkative to refer the call to a SIP endpoint you provide. You'll get an email notification once you run out of minutes. By default, you're allowed up to 300 fallback calls.

💡 Improvements

• Clearer Billing Email Configuration - billing email configuration is now easier to find from the billing page.

• Restrict Emailing Transcripts - a new company configuration lets you stop agents from sending transcripts from interaction logs. Search for "Restrict Emailing Transcripts" to find it.

• Longer CRM Webhook URLs - URLs of up to 2048 characters are now supported for Generic CRM webhooks.

• EU Regionalisation for Deepgram and ElevenLabs - added EU regionalisation support for Deepgram and ElevenLabs.

• Lower Voice AI Latency - improved latency in Voice AI when using Speech to Text to Speech mode.

🐞 Bugfixes

• Customer Scripts Overflow - fixed an issue where website overflow could break when using Customer Scripts without cards.