Transcripts from voice and video calls are now included when syncing interaction logs to Salesforce. This ensures full context is captured for mixed-mode conversations – no more jumping between tools to understand what happened.

You can now choose to mask strong language when viewing logs. This is controlled by a new setting in the logs themselves – separate from your global preferences – giving teams more flexibility when sharing transcripts or reviewing conversations internally.

When customers navigate through lots of pages, timeline events are now grouped and can be collapsed. It’s much easier to scan what happened in a session without getting buried in dozens of page views.

Monitoring now refreshes automatically during VoiceAI calls – no page reload required. This makes it easier to follow interactions as they unfold and test setup changes in the moment. We've also decreased the latency in the transcript.

We now request billing address info when adding or updating a card – enabling accurate tax calculation and ensuring generated invoices include the necessary legal details.

AI can now interpret and retrieve answers from KBs that include product codes, SKUs, or tabular data – especially useful when customers provide lists or CSVs during support conversations.

When downloading attachments from messages in the Interaction Log, files now retain their original names (e.g. screenshot.png, invoice.pdf) instead of system-generated hashes. This small change removes friction when referencing saved files or sharing them with others.

We’ve fixed a bug where VoiceAI bot activity was being included in agent time stats. Bot time is now correctly excluded – so reporting on actual agent involvement is accurate and reliable.

Fixed an issue where trying to load logs linked to deleted users caused reservation retrieval to fail. This keeps historical data accessible regardless of user status.

Talkative changelog

Support for Salesforce video & voice transcripts, improved interaction log timeline, and better VoiceAI monitoring.